Maplecroft Stakeholder Engagement Services

Risk, Responsibility and Reputation

Stakeholders expect business to be accountable and demonstrate that they are addressing issues that are relevant and material. Stakeholder engagement forms an integral part of a systematic approach to risk, responsibility and reputation management. It helps businesses identify potential reputational risks and areas of reputational advantage.

Stakeholder engagement can:

Identify the issues of importance to key stakeholders in order to focus business strategy
Raise awareness of corporate commitment to sustainable development amongst stakeholders
Inform on the best methods of communication with specific stakeholder groups
Provide a repository of engagement tools
Build trust and inclusivity in decision-making
Provide assurance that issues are being managed effectively and responsibly

Our stakeholder engagement methodology has been developed based on international best practice, key standards and an academically rigorous approach to research, as well as experience through teaching, mentoring, facilitation, dialogue and consultation.

Stakeholder engagement methods:

Research – Desk and internet research combined with email correspondence to facilitate dialogue.

Interviews – In-depth telephone interviews with key stakeholders, informed by a predefined set of questions.

Surveys – Advanced electronic PDF or web-based surveys that enable the application of statistical techniques to identify cross-correlations and trends.

Multi-stakeholder panels and focus groups – Facilitated and interactive discussions with stakeholders (a) to enable the identification of new issues(b) to build a collective understanding amongst the group and/or (c) to inform survey content and recommendations.

Development of a phased implementation plan of priority actions based on stakeholder issues, risks and company management proficiency of those risks.